If the product is physically damaged/broken, please provide the following information within a timely manner of 24 hours:

• Pictures of the front and back of the shipment box.
• Pictures of the front, back and side of the physically damaged products

If the product you have ordered is DOA, please provide the following information within a timely manner of 7 days:

• Explanation of the malfunction of the product 
• Picture or video demonstrating the malfunction of the product

Failure to provide the information as requested above within 7 days will cause the RMA to be denied.

Note: For products which are DOA, always leave them in the original packing and plastic material! We do not accept an item if it’s not within it’s original packing or is missing it’s original plastic covers.

This means you always have to test the product before you install it onto the device. We also do not accept DOA items which are returned in damaged packing or plastics.

Customer ordered wrong products:
All parts MUST BE RETURNED IN 14 DAYS. Customers will be responsible for all return shipping fees, and 20% restocking fees will be charged after we have received and tested the product. We dont accept back parts under 5€.

 Customer received incorrect products:
If you have received an incorrect item, please take 3 clear photos of the incorrect item with the SKU showing, and open a RMA ticket (Return Merchandise Authorization) on our website. We will verify the error and fix it as quickly as possible.

Following terms applies to all refunds and exchange:

• All item(s) (except batteries) being returned must be in original condition with packaging, unused, and undamaged. Otherwise, the RMA will be denied.
• All item(s) that have been returned without date of purchase, order number and returning reason will be denied.
• All item(s) being returned without the our stamp will be denied.